[{"data":1,"prerenderedAt":2250},["ShallowReactive",2],{"docs_en-list":3,"docs_en-outlook-calendar":2120},[4,179,350,547,870,987,1175,1371,1546,1697,1984],{"id":5,"title":6,"body":7,"date":166,"description":167,"extension":168,"meta":169,"navigation":170,"order":171,"path":172,"section":173,"seo":174,"stem":175,"translationKey":176,"updated":177,"__hash__":178},"docs_en\u002Fdocs\u002Fgetting-started.md","Getting Started with Loomira",{"type":8,"value":9,"toc":156},"minimark",[10,14,17,22,25,29,43,46,50,53,79,87,91,98,101,105,112,116,119,148],[11,12,13],"p",{},"From sign-up to your first answered call, there are five steps: create an account, choose a plan, set up your assistant, connect a phone number, activate. This article walks you through them in order, linking to the relevant detail article at each stage.",[11,15,16],{},"Loomira is an AI phone assistant for small and medium-sized businesses that answers incoming calls, answers questions from your knowledge base, books appointments, and then keeps you informed with a transcript — operated and hosted in Frankfurt (AWS eu-central-1).",[18,19,21],"h2",{"id":20},"_1-create-an-account","1. Create an account",[11,23,24],{},"Sign-up is open to any business — no invite code required. You confirm your email address with a one-time code; a workspace for your business is then created automatically. The workspace bundles everything that belongs to your account: assistants, phone numbers, knowledge sources, call log, and billing.",[18,26,28],{"id":27},"_2-choose-a-plan","2. Choose a plan",[11,30,31,32,37,38,42],{},"To answer calls, you need an active plan (Starter, Pro, or Scale — billed monthly or annually). There's no free trial; instead, a risk-free start is covered by a 14-day money-back guarantee if you don't use the service. How billing works in detail — included minutes, the prepaid balance for overage, cancellation — is covered in ",[33,34,36],"a",{"href":35},"\u002Fdocs\u002Fbilling","Billing & Plans","; current prices are on the ",[33,39,41],{"href":40},"\u002Fpricing","pricing page",".",[11,44,45],{},"You can also put off this step: you can set up and configure your assistant without a plan — only activation (step 5) requires one.",[18,47,49],{"id":48},"_3-set-up-your-assistant","3. Set up your assistant",[11,51,52],{},"For a new workspace, a short setup wizard walks you through the key details:",[54,55,56,65,72],"ul",{},[57,58,59,60,64],"li",{},"your assistant's ",[61,62,63],"strong",{},"name and language",",",[57,66,67,68,71],{},"optional ",[61,69,70],{},"instructions"," (for example, specifics of how your business runs), and",[57,73,74,75,78],{},"your ",[61,76,77],{},"business hours",", so the assistant knows when it counts as \"on duty.\"",[11,80,81,82,86],{},"That creates a ready-to-use draft. You make all further fine-tuning — persona, greeting and AI disclosure, additional languages, routing, knowledge base, and more — afterward in the full editor (see ",[33,83,85],{"href":84},"\u002Fdocs\u002Fconfigure-assistant","Configure Your Assistant",").",[18,88,90],{"id":89},"_4-connect-a-phone-number","4. Connect a phone number",[11,92,93,94,42],{},"For calls to actually reach your assistant, it needs a phone number. On the \"Phone numbers\" page in the portal, you can order a new number yourself (Germany and Austria), import a number you already own, or connect your own phone system via SIP — details under ",[33,95,97],{"href":96},"\u002Fdocs\u002Fphone-numbers","Phone Numbers",[11,99,100],{},"Alternatively, or in addition, your assistant also works without any phone number at all: through the website widget, visitors to your website can talk to it directly in the browser.",[18,102,104],{"id":103},"_5-activate-and-test-your-assistant","5. Activate and test your assistant",[11,106,107,108,111],{},"Once the required fields are complete, you activate the assistant in the editor — from that moment on, it answers incoming calls. This requires an active plan; without one, the portal takes you to plan selection. Before the first real call, we recommend a ",[61,109,110],{},"test call"," right from the editor: you talk to your activated assistant in the browser and hear exactly what callers hear — including the greeting and AI disclosure.",[18,113,115],{"id":114},"whats-next","What's next",[11,117,118],{},"An activated assistant is a starting point, not an endpoint. Recommended next steps:",[54,120,121,129,132,140],{},[57,122,123,124,128],{},"Add content to a ",[33,125,127],{"href":126},"\u002Fdocs\u002Fknowledge-base","knowledge base"," so the assistant can answer questions about what you offer.",[57,130,131],{},"Create additional assistants if needed — for example, one per location or task, each with its own phone number, business hours, and knowledge.",[57,133,134,135,139],{},"Check how you receive ",[33,136,138],{"href":137},"\u002Fdocs\u002Ftranscripts-messages","transcripts and messages"," after a call — for example, as a full transcript by email.",[57,141,142,143,147],{},"Read our notes on ",[33,144,146],{"href":145},"\u002Fdocs\u002Fprivacy","privacy"," — especially on retaining call data and the privacy notice for your callers.",[11,149,150,151,155],{},"If you have questions along the way, the ",[33,152,154],{"href":153},"\u002Fdocs\u002Fsupport","support page"," can help.",{"title":157,"searchDepth":158,"depth":158,"links":159},"",2,[160,161,162,163,164,165],{"id":20,"depth":158,"text":21},{"id":27,"depth":158,"text":28},{"id":48,"depth":158,"text":49},{"id":89,"depth":158,"text":90},{"id":103,"depth":158,"text":104},{"id":114,"depth":158,"text":115},"2026-09-26","From sign-up to your first active assistant — the key steps at a glance.","md",{},true,"1","\u002Fdocs\u002Fgetting-started","Getting Started",{"title":6,"description":167},"docs\u002Fgetting-started","erste-schritte",null,"EM-SWAsMB-FHsBRyJwOAu5ZYK37uvqG_VC5ImqQ8Xck",{"id":180,"title":181,"body":182,"date":166,"description":341,"extension":168,"meta":342,"navigation":170,"order":343,"path":145,"section":344,"seo":345,"stem":346,"translationKey":347,"updated":348,"__hash__":349},"docs_en\u002Fdocs\u002Fprivacy.md","Privacy",{"type":8,"value":183,"toc":331},[184,197,204,208,223,230,234,245,249,256,259,264,268,276,287,291,294,298,305,309,316,320],[11,185,186,187,191,192,196],{},"This article gives a practical overview of Loomira's data-protection mechanisms. You'll find the full legal basis in our ",[33,188,190],{"href":189},"\u002Flegal\u002Fprivacy","privacy policy"," and on the ",[33,193,195],{"href":194},"\u002Fgdpr","GDPR overview page","; this article focuses on what that means in everyday use.",[11,198,199,200,203],{},"The roles under data-protection law are clearly divided: for your callers' data, ",[61,201,202],{},"you"," are the controller under the GDPR; Loomira processes that data solely on your behalf as a processor under Art. 28 GDPR — on the basis of the data processing agreement (DPA) that you enter into during sign-up.",[18,205,207],{"id":206},"is-the-call-recorded-as-audio","Is the Call Recorded as Audio?",[11,209,210,211,214,215,218,219,222],{},"By default, ",[61,212,213],{},"no",": voice processing happens transiently in real time, and call audio isn't stored. The record of the call is the ",[61,216,217],{},"transcript"," in text form (see ",[33,220,221],{"href":137},"Transcripts & Messages","). Callers' phone numbers also aren't shown in plain text in lists — they're stored only as a salted hash and shown masked in the call log.",[11,224,225,226,229],{},"Each assistant also has an optional recording feature, which is ",[61,227,228],{},"off"," by default. If you turn it on, you must inform callers about it — an automatic announcement can be enabled — and, as the controller, you're responsible for ensuring the recording is lawful under data-protection law.",[18,231,233],{"id":232},"how-long-is-call-data-retained","How Long Is Call Data Retained?",[11,235,236,237,240,241,244],{},"Call data — transcripts and their related message deliveries — is retained for ",[61,238,239],{},"30 days"," by default and then automatically anonymized or deleted. These 30 days are the platform default; on request, we can set a different retention period for your workspace if your business needs a longer or shorter period for operational or legal reasons. Reach out via ",[33,242,243],{"href":153},"Support"," for that.",[18,246,248],{"id":247},"deletion-and-access-requests-data-subject-rights","Deletion and Access Requests (Data Subject Rights)",[11,250,251,252,255],{},"At a caller's request, you, as the workspace ",[61,253,254],{},"owner",", can have their data removed completely from your workspace — call sessions, related transcripts, and message deliveries. This deletion is logged (with a timestamp and scope, never with the phone number itself), so you can prove, if needed, that a deletion request was fulfilled.",[11,257,258],{},"You can likewise export the entire dataset stored in your workspace — for example, to provide a data subject with a full disclosure, or for your own records.",[11,260,261,262,42],{},"Deletion and export are features of our interface (API) and reserved exclusively for workspace owners; a dedicated interface for this in the portal is coming. Until then, we handle it on request via ",[33,263,243],{"href":153},[18,265,267],{"id":266},"how-do-i-inform-my-callers","How Do I Inform My Callers?",[11,269,270,271,275],{},"As the controller, you carry the information duties toward callers under Art. 13 GDPR. So you don't have to start from scratch, we provide a ready-to-fill template: the ",[33,272,274],{"href":273},"\u002Flegal\u002Fcaller-privacy","caller privacy notice",". It describes the actual processing (AI assistant, transcript instead of audio recording, 30-day anonymization) and only needs your company details added.",[11,277,278,279,281,282,286],{},"Separately, the assistant identifies itself as an AI at the start of the conversation by default — the disclosure obligation under Article 50 of the EU AI Act and how to configure it are described in ",[33,280,85],{"href":84},"; our ",[33,283,285],{"href":284},"\u002Fai-transparency","AI transparency page"," also gives an overview.",[18,288,290],{"id":289},"consent-log","Consent Log",[11,292,293],{},"Consent to our contract documents — in particular the Terms and the data processing agreement (DPA) — is recorded in a consent log, along with the timestamp, document version, and the person who consented. This keeps it traceable at any time which version of a document you agreed to and when.",[18,295,297],{"id":296},"hosting-in-frankfurt","Hosting in Frankfurt",[11,299,300,301,42],{},"Loomira runs on AWS in Frankfurt am Main (region eu-central-1): the application, the database and the servers that handle your calls. Speech recognition and the language model run on European endpoints, speech synthesis currently on a global one. Details on the service providers we use are in our ",[33,302,304],{"href":303},"\u002Flegal\u002Fsubprocessors","sub-processor overview",[18,306,308],{"id":307},"data-processing-agreement-dpa","Data Processing Agreement (DPA)",[11,310,311,312,42],{},"Because Loomira processes callers' personal data on your behalf, you, as the controller, need a data processing agreement with us. You enter into this during sign-up; you can find the full contract text at any time under ",[33,313,315],{"href":314},"\u002Flegal\u002Fdpa","DPA",[18,317,319],{"id":318},"note-for-healthcare-providers-and-health-data","Note for Healthcare Providers and Health Data",[11,321,322,323,326,327,330],{},"If your calls involve health data — typical for medical or therapy practices — special requirements apply: health data is a special category of personal data under ",[61,324,325],{},"Art. 9 GDPR"," and generally requires its own legal basis, such as explicit consent. Clarify the deployment with your data protection officer beforehand, extend your caller privacy notice accordingly, and, as a holder of professional secrecy, also observe the duty of confidentiality under ",[61,328,329],{},"§ 203 of the German Criminal Code",". When in doubt, configure conservatively and get legal advice.",{"title":157,"searchDepth":158,"depth":158,"links":332},[333,334,335,336,337,338,339,340],{"id":206,"depth":158,"text":207},{"id":232,"depth":158,"text":233},{"id":247,"depth":158,"text":248},{"id":266,"depth":158,"text":267},{"id":289,"depth":158,"text":290},{"id":296,"depth":158,"text":297},{"id":307,"depth":158,"text":308},{"id":318,"depth":158,"text":319},"Retention periods, deletion and access requests, the consent log, hosting in Frankfurt, and the data processing agreement (DPA).",{},"10","Privacy & Support",{"title":181,"description":341},"docs\u002Fprivacy","datenschutz","2026-10-17","aTAZCAasp9Ua4OsMSNivSRLyRcx0rsMCwR-3hvjdO5Y",{"id":351,"title":352,"body":353,"date":166,"description":539,"extension":168,"meta":540,"navigation":170,"order":541,"path":153,"section":344,"seo":542,"stem":543,"translationKey":544,"updated":545,"__hash__":546},"docs_en\u002Fdocs\u002Fsupport.md","Support & SLA",{"type":8,"value":354,"toc":531},[355,365,369,377,381,384,412,419,423,430,456,459,463,473,477,483,487,490,528],[11,356,357,358,364],{},"You can reach us directly at ",[61,359,360],{},[33,361,363],{"href":362},"mailto:contact@loomira.ai","contact@loomira.ai"," — we typically respond to inquiries within one business day. There's no formal SLA yet; this article explains what that means in practice.",[18,366,368],{"id":367},"contact","Contact",[11,370,371,372,376],{},"All inquiries — technical questions, billing topics, privacy concerns — go through ",[61,373,374],{},[33,375,363],{"href":362},". It is the one reliably monitored support channel; a dedicated support inbox with its own ticket tracking is planned.",[18,378,380],{"id":379},"what-information-speeds-up-handling","What Information Speeds Up Handling?",[11,382,383],{},"The more precise your request, the faster the response. It helps to include:",[54,385,386,393,398,409],{},[57,387,388,389,392],{},"the ",[61,390,391],{},"email address of your account"," (so we can find the right workspace),",[57,394,388,395,64],{},[61,396,397],{},"name of the affected assistant",[57,399,400,401,404,405,408],{},"for call issues: the ",[61,402,403],{},"number that was called"," and the ",[61,406,407],{},"approximate time"," of the affected call — this lets us identify the call in the log unambiguously,",[57,410,411],{},"for errors in the portal: a short description of the steps involved and, if possible, a screenshot of the error message.",[11,413,414,415,418],{},"Please don't send us ",[61,416,417],{},"passwords or API keys"," — we will never ask for them. You also don't need to include full call content; the time and phone number are enough for us to look up the case ourselves.",[18,420,422],{"id":421},"support-statement","Support Statement",[11,424,425,426,429],{},"A service-level agreement is a contractual commitment to response times and availability; we'll publish a formal SLA like that later — until then, our support explicitly operates on a ",[61,427,428],{},"best-effort"," basis:",[54,431,432,439,451],{},[57,433,434,435,438],{},"We ",[61,436,437],{},"typically respond to inquiries within one business day"," (Monday to Friday, excluding nationwide public holidays).",[57,440,441,442,445,446,450],{},"Until a formal SLA is published, we make ",[61,443,444],{},"no availability or uptime commitment"," — you can see our platform's current operating status transparently and in real time on our ",[33,447,449],{"href":448},"\u002Fstatus","status page",". It's worth checking before reporting an issue: if there's a platform outage, we're already working on it.",[57,452,453,454,86],{},"For the Enterprise plan, SLA and priority support are agreed individually (see the ",[33,455,41],{"href":40},[11,457,458],{},"This statement is deliberately cautious: we don't want to make commitments we can't yet reliably keep. Once the formal SLA is in place, it will replace this section.",[18,460,462],{"id":461},"questions-about-invoices-and-billing","Questions About Invoices and Billing?",[11,464,465,466,469,470,472],{},"You manage invoices, your payment method, and cancellation yourself, without a support request: the ",[61,467,468],{},"\"Manage subscription\""," button on the portal's \"Billing & plans\" page opens the Stripe customer portal, with every past invoice available for download. ",[33,471,36],{"href":35}," explains how included minutes, the prepaid balance, and the money-back guarantee work together — for anything beyond that (for example, correcting a billing address), write to us.",[18,474,476],{"id":475},"privacy-requests","Privacy Requests",[11,478,479,480,482],{},"We also accept data subject requests — for example, when a caller asks for their data to be deleted — through the same address. The ",[33,481,181],{"href":145}," article describes what happens then and what deadlines apply.",[18,484,486],{"id":485},"before-you-write-to-us","Before You Write to Us",[11,488,489],{},"For many questions, you'll already find an answer in this documentation:",[54,491,492,497,502,507,513,518,523],{},[57,493,494,496],{},[33,495,173],{"href":172}," — sign-up through your first active assistant",[57,498,499,501],{},[33,500,85],{"href":84}," — persona, instructions, greeting & AI disclosure",[57,503,504,506],{},[33,505,97],{"href":96}," — ordering, importing, and SIP connections",[57,508,509,512],{},[33,510,511],{"href":126},"Knowledge Base"," — sources, processing, plan limits",[57,514,515,517],{},[33,516,36],{"href":35}," — plans, the money-back guarantee, and the prepaid balance for overage minutes",[57,519,520,522],{},[33,521,221],{"href":137}," — call log, email delivery, delivery status",[57,524,525,527],{},[33,526,181],{"href":145}," — retention, deletion, and the DPA",[11,529,530],{},"If you don't find an answer there, feel free to write to us directly.",{"title":157,"searchDepth":158,"depth":158,"links":532},[533,534,535,536,537,538],{"id":367,"depth":158,"text":368},{"id":379,"depth":158,"text":380},{"id":421,"depth":158,"text":422},{"id":461,"depth":158,"text":462},{"id":475,"depth":158,"text":476},{"id":485,"depth":158,"text":486},"How to reach us, what response time to expect, and what our support commits to today.",{},"11",{"title":352,"description":539},"docs\u002Fsupport","support","2026-10-01","GA41rgiwTUC9SxmdUpmactGcuJWnirXXLZchcAVKs0Q",{"id":548,"title":85,"body":549,"date":166,"description":861,"extension":168,"meta":862,"navigation":170,"order":863,"path":84,"section":864,"seo":865,"stem":866,"translationKey":867,"updated":868,"__hash__":869},"docs_en\u002Fdocs\u002Fconfigure-assistant.md",{"type":8,"value":550,"toc":848},[551,562,565,569,583,590,604,609,661,668,672,704,710,714,721,724,731,735,738,754,758,780,784,816,820,828,838,842],[11,552,553,554,557,558,561],{},"The assistant editor brings together everything that determines how your phone assistant behaves. It's split into two tabs: ",[61,555,556],{},"\"Behaviour\""," (how the assistant talks and what it knows) and ",[61,559,560],{},"\"Technical\""," (availability, routing, delivery, security). This article describes the sections in that order.",[11,563,564],{},"The assistant editor is the central configuration surface for a Loomira assistant: every setting — from the persona to number blocking — is maintained there, and only takes effect on new calls after you save.",[18,566,568],{"id":567},"persona-instructions-and-languages","Persona, Instructions, and Languages",[11,570,571,572,575,576,404,579,582],{},"Under ",[61,573,574],{},"\"Persona\"",", you set how the assistant introduces itself on the phone: its ",[61,577,578],{},"name",[61,580,581],{},"tone",", from friendly to professional. In German it always addresses callers formally.",[11,584,585,586,589],{},"The ",[61,587,588],{},"\"Instructions\""," section decides how the assistant handles calls. You choose one of two ways, and you can switch at any time without losing what you entered in the other:",[54,591,592,598],{},[57,593,594,597],{},[61,595,596],{},"Step by step"," (the default for new assistants) asks seven short questions and turns your answers into instructions that follow proven rules for phone assistants: short answers, one question at a time, reading names and numbers back, never inventing prices or availability.",[57,599,600,603],{},[61,601,602],{},"Write my own"," is a free-text editor with industry templates, for people who prefer to write the instructions themselves. Here you pick the role above the text.",[605,606,608],"h3",{"id":607},"the-seven-steps","The seven steps",[610,611,612,622,628,634,640,646,652],"ol",{},[57,613,614,617,618,621],{},[61,615,616],{},"Role",": what the assistant does. Pick a preset (front desk, appointments, customer support, sales, order taking, service calls and emergencies, message taking) or describe a custom role in one sentence. ",[61,619,620],{},"Start from your industry"," fills every step at once with a tested starting point you can change.",[57,623,624,627],{},[61,625,626],{},"About us",": what your business does, your services, address or service area, and the prices the assistant may quote. Opening hours and FAQ stay in their own sections; this step links to them.",[57,629,630,633],{},[61,631,632],{},"Why people call",": the common reasons and what to do for each: answer from your information, take a message, book an appointment, or transfer the call. \"Anything else\" covers the rest.",[57,635,636,639],{},[61,637,638],{},"Note down",": which details your team gets after each call (name, callback number, email, what the call is about). With step by step, the assistant notes them down automatically.",[57,641,642,645],{},[61,643,644],{},"What it can do",": the tools your answers rely on, such as a calendar for bookings or a number for transfers. If a reason needs a tool that is not set up yet, the assistant does the honest thing instead (for example, it takes a booking request and never says an appointment is booked), and the editor tells you so.",[57,647,648,651],{},[61,649,650],{},"House rules",": your own rules for every call, phrased as what to do (\"Always offer a callback\"), plus anything else the assistant should know.",[57,653,654,657,658,42],{},[61,655,656],{},"Review and test",": readiness checks that each point to the step that fixes them, and ",[61,659,660],{},"Save and test call",[11,662,663,664,667],{},"Next to the steps, the ",[61,665,666],{},"briefing"," shows what the assistant is told, updated as you edit. It is written in English for the AI; the assistant still answers in the caller's language.",[605,669,671],{"id":670},"tips-for-common-use-cases","Tips for common use cases",[54,673,674,680,686,692,698],{},[57,675,676,679],{},[61,677,678],{},"Appointments",": connect a calendar in step 5, and in the reason's details say what to ask first (what the appointment is for, then preferred times).",[57,681,682,685],{},[61,683,684],{},"Emergencies"," (trades, practices): add an emergency reason that transfers the call, and say in its details to take the address and a callback number first. The assistant always tells callers to dial 112 when there is danger to life.",[57,687,688,691],{},[61,689,690],{},"Messages and callbacks",": keep name and callback number on in step 4, so every message reaches your team complete.",[57,693,694,697],{},[61,695,696],{},"Orders"," (restaurants): use the order-taking role; it reads each order back and never promises that a dish is free of an allergen.",[57,699,700,703],{},[61,701,702],{},"Prices",": list only prices that may be quoted on the phone. Anything not listed is never invented.",[11,705,571,706,709],{},[61,707,708],{},"\"Languages\"",", you enable which languages the assistant speaks — German, English, French, Italian, Dutch, and Spanish are available — and set the default language it opens conversations in. The default language must itself be enabled, so its toggle is locked.",[18,711,713],{"id":712},"greeting-ai-disclosure","Greeting & AI Disclosure",[11,715,716,717,720],{},"The greeting and the AI disclosure are managed together, because both merge into ",[61,718,719],{},"one"," spoken opening at the start of every call. A live preview in the section shows, word for word, what callers will hear in the default language — making it easy to spot, for instance, if a custom greeting duplicates the disclosure.",[11,722,723],{},"The disclosure is on by default: at the start of the call, callers learn that they're speaking with an AI system — as required by Article 50 of the EU AI Act. This isn't a cosmetic setting but a legal obligation for automated voice interaction with consumers, which is why we turn it on by default.",[11,725,726,727,730],{},"You can turn off the automatic announcement, but doing so is deliberately given a hurdle: you must explicitly confirm ",[61,728,729],{},"how"," you ensure disclosure instead (for example, via an announcement before the call, on your website, or in your terms), and that statement is logged with your name. Without such confirmation, the disclosure stays on.",[18,732,734],{"id":733},"what-does-the-assistant-know-faq-and-knowledge-sources","What Does the Assistant Know? FAQ and Knowledge Sources",[11,736,737],{},"Two sections give the assistant factual knowledge:",[54,739,740,746],{},[57,741,742,745],{},[61,743,744],{},"\"FAQ\""," — short question-and-answer entries (title + content, up to 50 per assistant), ideal for the ten things people ask on the phone again and again.",[57,747,748,751,752,42],{},[61,749,750],{},"\"Knowledge\""," — here you attach your workspace's knowledge sources (text, PDFs, websites) to the assistant, up to 20 per assistant. You manage the sources themselves centrally; details and plan limits are under ",[33,753,511],{"href":126},[18,755,757],{"id":756},"availability-and-routing","Availability and Routing",[11,759,571,760,763,764,767,768,771,772,775,776,779],{},[61,761,762],{},"\"Availability\"",", you maintain one or more time ranges per weekday (up to eight per day), along with a timezone; a day with no time range counts as closed. Under ",[61,765,766],{},"\"Routing\"",", you decide what happens after hours — ",[61,769,770],{},"take a voicemail",", ",[61,773,774],{},"announce hours",", or ",[61,777,778],{},"transfer the call"," to a number of your choice — and what the assistant does on an unrecoverable error: apologize and end the call, or also transfer.",[18,781,783],{"id":782},"delivery-integrations-and-website-widget","Delivery, Integrations, and Website Widget",[54,785,786,794,800,806],{},[57,787,788,791,792,86],{},[61,789,790],{},"\"Email\"",": Enter an address that receives a full transcript after every call — your own inbox, never the caller's. Leaving it blank turns off transcript emails (see ",[33,793,221],{"href":137},[57,795,796,799],{},[61,797,798],{},"\"Integrations\"",": Per assistant, you turn on which connected tools it uses after a call — for example, a short call summary posted to your Slack channel, or logging to your HubSpot CRM. Providers themselves are connected centrally on the portal's integrations page.",[57,801,802,805],{},[61,803,804],{},"\"Website widget\"",": A code snippet for your website that lets visitors talk to the assistant directly in the browser — no phone number needed at all. For security, you explicitly list the allowed website addresses (origins).",[57,807,808,811,812,815],{},[61,809,810],{},"\"Webhooks\""," and ",[61,813,814],{},"\"Tools\""," are aimed at technical users: signed events sent to your own systems, and connecting your own tools (e.g., MCP servers).",[18,817,819],{"id":818},"recording-spam-security","Recording, Spam & Security",[11,821,822,825,826,42],{},[61,823,824],{},"Call recording"," is off by default — the transcript is created independently of it. If you turn it on, you must inform callers (an automatic announcement can be enabled) and ensure its data-protection lawfulness yourself; more on this under ",[33,827,181],{"href":145},[11,829,571,830,833,834,837],{},[61,831,832],{},"\"Spam & security\"",", you block individual phone numbers (calls are declined before they reach the assistant) and can optionally set a ",[61,835,836],{},"usage limit"," — a cap on calls or minutes per day or month that limits abuse and cost spikes.",[18,839,841],{"id":840},"saving-changes-activating-testing","Saving Changes, Activating, Testing",[11,843,844,845,847],{},"Changes only take effect after saving; as long as a draft is unsaved, your assistant answers calls with the last saved version, and the editor warns you before leaving if you have unsaved changes. Required fields and conflicts are shown directly at the relevant section via a checklist. Activated assistants can be tried out with a ",[61,846,110],{}," in the browser — you hear exactly the opening that real callers hear.",{"title":157,"searchDepth":158,"depth":158,"links":849},[850,855,856,857,858,859,860],{"id":567,"depth":158,"text":568,"children":851},[852,854],{"id":607,"depth":853,"text":608},3,{"id":670,"depth":853,"text":671},{"id":712,"depth":158,"text":713},{"id":733,"depth":158,"text":734},{"id":756,"depth":158,"text":757},{"id":782,"depth":158,"text":783},{"id":818,"depth":158,"text":819},{"id":840,"depth":158,"text":841},"Personality, custom instructions, greeting, and the AI disclosure required under Article 50 of the EU AI Act.",{},"2","Set Up Your Assistant",{"title":85,"description":861},"docs\u002Fconfigure-assistant","assistent-konfigurieren","2026-10-07","_uY5e7ayFlns0P1ycC4ZkyR1JrHbMh3DuXeO7Z_ledU",{"id":871,"title":97,"body":872,"date":166,"description":980,"extension":168,"meta":981,"navigation":170,"order":982,"path":96,"section":864,"seo":983,"stem":984,"translationKey":985,"updated":177,"__hash__":986},"docs_en\u002Fdocs\u002Fphone-numbers.md",{"type":8,"value":873,"toc":973},[874,881,884,888,901,905,908,928,936,940,948,951,955,962,966],[11,875,876,877,880],{},"For your assistant to answer calls, it needs a phone number routed to it. On the ",[61,878,879],{},"\"Phone numbers\""," page in the portal, you handle this yourself: order a number, import a number you already own, or connect your own phone system via SIP — and assign each number to an assistant.",[11,882,883],{},"A Loomira phone number is an ordinary telephone number that is technically routed to Loomira's voice infrastructure, where it's assigned to exactly one assistant; callers dial it like any other number, with no special technology on their end.",[18,885,887],{"id":886},"which-countries-are-phone-numbers-available-in","Which Countries Are Phone Numbers Available In?",[11,889,890,891,811,894,897,898,900],{},"At launch, Loomira supports phone numbers from ",[61,892,893],{},"Germany (+49)",[61,895,896],{},"Austria (+43)",". Other countries aren't ruled out, but aren't part of the offering yet — reach out via ",[33,899,243],{"href":153}," if you need a different country code.",[18,902,904],{"id":903},"how-do-i-get-a-phone-number","How Do I Get a Phone Number?",[11,906,907],{},"Three options are available on the phone numbers page:",[54,909,910,916,922],{},[57,911,912,915],{},[61,913,914],{},"Order a number"," — you choose the country and optionally an area code, search the available numbers, and order one directly from the portal.",[57,917,918,921],{},[61,919,920],{},"Import a number"," — a number already provisioned for your Loomira account (for example, through Support) is connected to your workspace without a new order.",[57,923,924,927],{},[61,925,926],{},"Connect your own phone system (SIP trunk)"," — you keep your existing phone carrier and forward calls to Loomira via SIP. The portal shows you the destination address (origination URI) your carrier needs to point at; the connection is secured with credentials (SIP digest authentication) or an IP allow-list — Loomira rejects an unsecured connection.",[11,929,930,933,934,244],{},[61,931,932],{},"Porting"," an existing number to Loomira isn't a self-service step yet — reach out to ",[33,935,243],{"href":153},[18,937,939],{"id":938},"how-is-a-number-connected-to-an-assistant","How Is a Number Connected to an Assistant?",[11,941,942,943,945,946,86],{},"Every phone number is assigned to exactly ",[61,944,719],{}," assistant — you choose the assignment directly in the number list. When someone calls the number, the call goes to that assistant, including its individual configuration (language, availability, knowledge base, routing rules — see ",[33,947,85],{"href":84},[11,949,950],{},"Conversely, an assistant can serve several phone numbers at once — for example, one number per location or marketing channel, all reaching the same assistant. You release numbers you no longer need from the same page.",[18,952,954],{"id":953},"how-does-this-work-technically-sip-basics","How Does This Work Technically? (SIP Basics)",[11,956,957,958,961],{},"Technically, incoming calls arrive via ",[61,959,960],{},"SIP"," (Session Initiation Protocol) at our telephony provider and are forwarded from there to our voice infrastructure, which hands the call off to your assistant. Nothing changes for callers: they dial a normal phone number, with no SIP hardware or software of their own. The SIP connection is purely the technology that gets calls to the AI voice processing reliably and with low latency. Only if you connect your own phone system (the third option above) do you actively deal with SIP — and even then it's limited to a single entry with your own carrier.",[18,963,965],{"id":964},"does-it-work-without-a-phone-number","Does It Work Without a Phone Number?",[11,967,968,969,972],{},"Yes. Through the ",[61,970,971],{},"website widget",", visitors to your website talk to your assistant directly in the browser — no phone number or phone system needed. You set up the widget in the assistant editor; it's also a good way to try out an assistant before ordering a number.",{"title":157,"searchDepth":158,"depth":158,"links":974},[975,976,977,978,979],{"id":886,"depth":158,"text":887},{"id":903,"depth":158,"text":904},{"id":938,"depth":158,"text":939},{"id":953,"depth":158,"text":954},{"id":964,"depth":158,"text":965},"Order, import, or connect phone numbers via SIP, assign them to assistants, and the SIP basics behind it.",{},"3",{"title":97,"description":980},"docs\u002Fphone-numbers","telefonnummern","vIc01jZJ69V5c_kcIOgtRcHjZ8rDAyWaKj9SQwScgUU",{"id":988,"title":511,"body":989,"date":166,"description":1168,"extension":168,"meta":1169,"navigation":170,"order":1170,"path":126,"section":864,"seo":1171,"stem":1172,"translationKey":1173,"updated":177,"__hash__":1174},"docs_en\u002Fdocs\u002Fknowledge-base.md",{"type":8,"value":990,"toc":1161},[991,998,1001,1005,1025,1029,1043,1050,1054,1057,1123,1131,1135,1138,1142],[11,992,993,994,997],{},"The knowledge base gives your assistant answers to questions about what you offer that go beyond simple appointment booking — for example, opening hours, price lists, or service descriptions. It consists of individual ",[61,995,996],{},"sources",", which you manage centrally on the \"Knowledge base\" page in the portal and then attach to individual assistants in the assistant editor.",[11,999,1000],{},"A knowledge source is a single piece of content — a text, a PDF file, or a website — that Loomira breaks down into searchable chunks, so the assistant can draw verifiable, word-for-word answers from it during a call.",[18,1002,1004],{"id":1003},"which-source-types-are-supported","Which Source Types Are Supported?",[54,1006,1007,1013,1019],{},[57,1008,1009,1012],{},[61,1010,1011],{},"Text"," — free text you type or paste directly, ideal for short, frequently used information and FAQ-style content.",[57,1014,1015,1018],{},[61,1016,1017],{},"PDF"," — uploaded PDF documents, such as service catalogs or brochures. Encrypted PDFs and pure image scans without a text layer can't be read.",[57,1020,1021,1024],{},[61,1022,1023],{},"Website"," — a URL whose pages Loomira fetches itself; the assistant draws on the content of the linked subpages.",[18,1026,1028],{"id":1027},"how-does-processing-work","How Does Processing Work?",[11,1030,1031,1032,1035,1036,1035,1039,1042],{},"After you add a source, it goes through automatic processing, and its state is shown in the source list: ",[61,1033,1034],{},"Queued"," → ",[61,1037,1038],{},"Processing",[61,1040,1041],{},"Synced",". During this, the content is split into chunks and indexed; in a source's detail view, you can see the indexed chunks and check what the assistant has actually \"read.\"",[11,1044,1045,1046,1049],{},"If the content changes — typical for website sources — you trigger a fresh sync via ",[61,1047,1048],{},"\"Resync.\""," If Loomira can't process a source — for example an image-only PDF without a text layer — the source list names the specific reason, so you can replace that source directly.",[18,1051,1053],{"id":1052},"what-capacity-limits-apply-per-plan","What Capacity Limits Apply per Plan?",[11,1055,1056],{},"To keep processing and answer quality predictable, each plan sets a cap on the number of sources in the workspace, the amount of text per source, and the number of subpages followed when crawling a website source:",[1058,1059,1060,1079],"table",{},[1061,1062,1063],"thead",{},[1064,1065,1066,1070,1073,1076],"tr",{},[1067,1068,1069],"th",{},"Plan",[1067,1071,1072],{},"Sources",[1067,1074,1075],{},"Chunks per source",[1067,1077,1078],{},"Pages per website source",[1080,1081,1082,1096,1110],"tbody",{},[1064,1083,1084,1088,1091,1094],{},[1085,1086,1087],"td",{},"Starter",[1085,1089,1090],{},"5",[1085,1092,1093],{},"300",[1085,1095,343],{},[1064,1097,1098,1101,1104,1107],{},[1085,1099,1100],{},"Pro",[1085,1102,1103],{},"20",[1085,1105,1106],{},"1,000",[1085,1108,1109],{},"30",[1064,1111,1112,1115,1118,1121],{},[1085,1113,1114],{},"Scale",[1085,1116,1117],{},"100",[1085,1119,1120],{},"3,000",[1085,1122,1117],{},[11,1124,1125,1126,1128,1129,42],{},"On the Enterprise plan, capacities are agreed individually. If a limit is exceeded, Loomira rejects the additional source when you try to add it, rather than silently truncating it — so you always find out when upgrading to a bigger plan would make sense. If a single source is too large, splitting it into several smaller sources often already helps. Details on the plans themselves are on the ",[33,1127,41],{"href":40}," and in ",[33,1130,36],{"href":35},[18,1132,1134],{"id":1133},"how-does-an-assistant-use-the-sources","How Does an Assistant Use the Sources?",[11,1136,1137],{},"Sources live at the workspace level; which assistant uses which source is decided in the assistant editor's \"Knowledge\" section — up to 20 sources per assistant. This lets several assistants share the same price list, while location-specific content stays attached to just one assistant. You can attach sources that are still processing; they take effect once processing finishes. When you delete a source, every assistant using it loses access to it.",[18,1139,1141],{"id":1140},"what-the-knowledge-base-doesnt-replace","What the Knowledge Base Doesn't Replace",[11,1143,1144,1145,1148,1149,1152,1153,1156,1157,1160],{},"The knowledge base complements the assistant's ",[33,1146,1147],{"href":84},"custom instructions",", but doesn't replace them: instructions control ",[61,1150,1151],{},"behavior"," (what the assistant should or shouldn't do), while the knowledge base supplies ",[61,1154,1155],{},"factual knowledge"," for specific questions. For the ten most common standard questions, there are also the more compact ",[61,1158,1159],{},"FAQ entries"," right in the editor — they're suited to short, fixed answers, while the knowledge base covers more extensive documents.",{"title":157,"searchDepth":158,"depth":158,"links":1162},[1163,1164,1165,1166,1167],{"id":1003,"depth":158,"text":1004},{"id":1027,"depth":158,"text":1028},{"id":1052,"depth":158,"text":1053},{"id":1133,"depth":158,"text":1134},{"id":1140,"depth":158,"text":1141},"Text, PDF, and website sources for your assistant — and the capacity limits per plan.",{},"4",{"title":511,"description":1168},"docs\u002Fknowledge-base","wissensdatenbank","bfRqjTz5OibDD3lwAfRmjBf3sjUcFivM8hQNtamXwfg",{"id":1176,"title":1177,"body":1178,"date":1363,"description":1364,"extension":168,"meta":1365,"navigation":170,"order":1090,"path":1366,"section":1245,"seo":1367,"stem":1368,"translationKey":1369,"updated":177,"__hash__":1370},"docs_en\u002Fdocs\u002Fgoogle-calendar.md","Google Calendar",{"type":8,"value":1179,"toc":1354},[1180,1183,1187,1207,1211,1214,1234,1238,1284,1287,1291,1296,1300,1320,1324,1328,1335,1337],[11,1181,1182],{},"With the Google Calendar integration, your assistant checks free times in a Google calendar you choose and books appointments into it while the caller is still on the line. You connect your Google account once, on Google's own sign-in and consent screen; Loomira never sees your password.",[18,1184,1186],{"id":1185},"what-the-integration-does","What the integration does",[54,1188,1189,1195,1201],{},[57,1190,1191,1194],{},[61,1192,1193],{},"Checks availability."," During a call, the assistant reads the free\u002Fbusy times of the selected calendar and offers callers slots that are actually free.",[57,1196,1197,1200],{},[61,1198,1199],{},"Books appointments."," When the caller confirms, the assistant creates the appointment in the selected calendar. Free\u002Fbusy data is used during the call only and is not kept afterwards.",[57,1202,1203,1206],{},[61,1204,1205],{},"Changes only its own bookings, and only if you allow it."," By default the assistant only books: if a caller asks to move or cancel an appointment, it takes down the request for your team. If you allow callers to change their bookings in the booking tool, it can move or cancel appointments that Loomira itself created. It never changes or deletes any other event.",[18,1208,1210],{"id":1209},"which-permissions-loomira-asks-for-and-why","Which permissions Loomira asks for, and why",[11,1212,1213],{},"Google lists three permissions on its consent screen. Loomira asks for nothing beyond them.",[54,1215,1216,1222,1228],{},[57,1217,1218,1221],{},[61,1219,1220],{},"\"See the list of Google calendars you're subscribed to\"",": so the portal can show your calendars and you can pick the one to book into. Loomira reads calendar names and identifiers, nothing else.",[57,1223,1224,1227],{},[61,1225,1226],{},"\"See the availability on Google calendars you have access to\"",": so the assistant can find free times during a call. Loomira sees only whether a time is free or busy, not what your existing events contain.",[57,1229,1230,1233],{},[61,1231,1232],{},"\"See, create, change, and delete events on Google calendars you own\"",": so the assistant can create the booking event and, if you allow caller changes, move or cancel the events Loomira created. Google offers no narrower permission for adding events to an existing calendar. Loomira never changes or deletes any other event. To move one of its own appointments, it checks which events overlap that time and uses only their start and end times; titles and other details are discarded immediately.",[18,1235,1237],{"id":1236},"connecting-your-calendar","Connecting your calendar",[610,1239,1240,1251,1254,1264,1281],{},[57,1241,1242,1243,1246,1247,1250],{},"In the portal, open ",[61,1244,1245],{},"Integrations"," and click ",[61,1248,1249],{},"Connect"," on the Google Calendar card.",[57,1252,1253],{},"Sign in to Google and choose the account whose calendar the assistant should use.",[57,1255,1256,1257,1260,1261,42],{},"Review the three permissions and click ",[61,1258,1259],{},"Allow",". You are returned to the portal; the card now shows ",[61,1262,1263],{},"Connected",[57,1265,1266,1267,1270,1271,1273,1274,1277,1278,42],{},"Open the assistant that should book appointments, go to its ",[61,1268,1269],{},"Tools"," section (step 5, \"What it can do\", in the step-by-step guide; see ",[33,1272,85],{"href":84},") and under ",[61,1275,1276],{},"Appointment booking"," click ",[61,1279,1280],{},"Add booking calendar",[57,1282,1283],{},"Choose the Google calendar the assistant books into and save the assistant.",[11,1285,1286],{},"The booking calendar is set per assistant, so one connected Google account can serve several assistants, each with its own calendar.",[18,1288,1290],{"id":1289},"where-bookings-appear","Where bookings appear",[11,1292,1293,1294,86],{},"Each booked appointment is one event in the calendar you selected. It carries the caller's name, the caller's phone number (if it was transmitted or the caller gave it) and the notes taken during the booking. Loomira adds no attendees and sends no invitations, so nothing goes out to the caller from your calendar. The call itself is in the portal as usual (see ",[33,1295,221],{"href":137},[18,1297,1299],{"id":1298},"disconnecting-and-revoking-access","Disconnecting and revoking access",[54,1301,1302,1310],{},[57,1303,1242,1304,1246,1306,1309],{},[61,1305,1245],{},[61,1307,1308],{},"Disconnect"," on the Google Calendar card. Loomira deletes the stored access tokens immediately; assistant tools that use this calendar stop booking until you reconnect.",[57,1311,1312,1313,1319],{},"You can also withdraw access on Google's side at any time under ",[33,1314,1318],{"href":1315,"rel":1316},"https:\u002F\u002Fmyaccount.google.com\u002Fpermissions",[1317],"nofollow","Third-party apps & services"," in your Google account. Remove Loomira there and the connection stops working; disconnect it in the portal as well so the integrations page reflects that.",[1321,1322],"div",{"id":1323},"for-your-google-workspace-admin",[18,1325,1327],{"id":1326},"for-your-google-workspace-administrator","For your Google Workspace administrator",[11,1329,1330,1331,1334],{},"Google Workspace lets administrators restrict which third-party apps may access company data. If your organisation blocks apps that are not explicitly allowed, the Connect step ends with a Google error instead of the consent screen. Your administrator can allow Loomira in the Google Admin console under ",[61,1332,1333],{},"Security → Access and data control → API controls → Manage third-party app access"," by adding Loomira's OAuth client as a trusted app. The client ID to enter is shown in the portal next to the Google Calendar integration.",[18,1336,181],{"id":146},[11,1338,1339,1340,1342,1343,1347,1348,1353],{},"How Loomira handles calendar data is set out in section 5 of our ",[33,1341,190],{"href":189},": what is read, written and stored, ",[33,1344,1346],{"href":1345},"\u002Flegal\u002Fprivacy#google-user-data-sharing","who receives it",", how it is protected and deleted, that calendar data is never sold, used for advertising or used to train AI models, and that access tokens are stored encrypted in the AWS region eu-central-1 (Frankfurt am Main) and deleted when you disconnect. Loomira's use and transfer to any other app of information received from Google APIs will adhere to ",[33,1349,1352],{"href":1350,"rel":1351},"https:\u002F\u002Fdevelopers.google.com\u002Fterms\u002Fapi-services-user-data-policy",[1317],"Google API Services User Data Policy",", including the Limited Use requirements.",{"title":157,"searchDepth":158,"depth":158,"links":1355},[1356,1357,1358,1359,1360,1361,1362],{"id":1185,"depth":158,"text":1186},{"id":1209,"depth":158,"text":1210},{"id":1236,"depth":158,"text":1237},{"id":1289,"depth":158,"text":1290},{"id":1298,"depth":158,"text":1299},{"id":1326,"depth":158,"text":1327},{"id":146,"depth":158,"text":181},"2026-10-18","Connect Google Calendar so your assistant checks free times and books appointments during calls: permissions, setup, Workspace admin notes, revoking access.",{},"\u002Fdocs\u002Fgoogle-calendar",{"title":1177,"description":1364},"docs\u002Fgoogle-calendar","google-calendar","ucC6_u_Rvc_4VhxQdlEo49n4I8a32Lu3YHHduRbPna0",{"id":1372,"title":1373,"body":1374,"date":1363,"description":1538,"extension":168,"meta":1539,"navigation":170,"order":1540,"path":1541,"section":1245,"seo":1542,"stem":1543,"translationKey":1544,"updated":177,"__hash__":1545},"docs_en\u002Fdocs\u002Foutlook-calendar.md","Microsoft 365 \u002F Outlook Calendar",{"type":8,"value":1375,"toc":1529},[1376,1379,1381,1395,1397,1400,1426,1428,1462,1465,1467,1472,1474,1498,1501,1505,1516,1519,1522,1524],[11,1377,1378],{},"With the Microsoft 365 \u002F Outlook integration, your assistant checks free times in an Outlook calendar you choose and books appointments into it while the caller is still on the line. You connect your Microsoft account once, on Microsoft's own sign-in and consent screen; Loomira never sees your password. The integration works with calendars in Microsoft 365 (Exchange Online) and with personal Outlook.com accounts.",[18,1380,1186],{"id":1185},[54,1382,1383,1387,1391],{},[57,1384,1385,1194],{},[61,1386,1193],{},[57,1388,1389,1200],{},[61,1390,1199],{},[57,1392,1393,1206],{},[61,1394,1205],{},[18,1396,1210],{"id":1209},[11,1398,1399],{},"Microsoft lists these permissions on its consent screen. Loomira asks for nothing beyond them.",[54,1401,1402,1408,1414,1420],{},[57,1403,1404,1407],{},[61,1405,1406],{},"\"Have full access to your calendars\"",": so the assistant can read free\u002Fbusy times, create the booking event and, if you allow caller changes, move or cancel the events Loomira created. Microsoft offers no permission that only adds events, so this is the one calendar permission Loomira asks for. Loomira uses it only for these purposes and never changes or deletes any other event.",[57,1409,1410,1413],{},[61,1411,1412],{},"\"Sign you in and read your profile\"",": so the portal can show which Microsoft account is connected. Loomira reads your name, email address and account identifier for that, nothing else.",[57,1415,1416,1419],{},[61,1417,1418],{},"\"Maintain access to data you have given it access to\"",": so the connection keeps working without you signing in again before every call.",[57,1421,1422,1425],{},[61,1423,1424],{},"\"Sign you in\"",": the sign-in itself on Microsoft's screen.",[18,1427,1237],{"id":1236},[610,1429,1430,1437,1440,1449,1459],{},[57,1431,1242,1432,1246,1434,1436],{},[61,1433,1245],{},[61,1435,1249],{}," on the Microsoft 365 \u002F Outlook card.",[57,1438,1439],{},"Sign in to Microsoft with the work, school or personal account whose calendar the assistant should use.",[57,1441,1442,1443,1260,1446,1448],{},"Review the permissions and click ",[61,1444,1445],{},"Accept",[61,1447,1263],{},". If Microsoft asks for an administrator's approval instead, see below.",[57,1450,1266,1451,1270,1453,1273,1455,1277,1457,42],{},[61,1452,1269],{},[33,1454,85],{"href":84},[61,1456,1276],{},[61,1458,1280],{},[57,1460,1461],{},"Choose the Outlook calendar the assistant books into and save the assistant.",[11,1463,1464],{},"The booking calendar is set per assistant, so one connected Microsoft account can serve several assistants, each with its own calendar.",[18,1466,1290],{"id":1289},[11,1468,1469,1470,86],{},"Each booked appointment is one event in the calendar you selected. It carries the caller's name, the caller's phone number (if it was transmitted or the caller gave it) and the notes taken during the booking. Loomira adds no attendees and sends no invitations, so nothing goes out to the caller from your mailbox. The call itself is in the portal as usual (see ",[33,1471,221],{"href":137},[18,1473,1299],{"id":1298},[54,1475,1476,1483],{},[57,1477,1242,1478,1246,1480,1482],{},[61,1479,1245],{},[61,1481,1308],{}," on the Microsoft 365 \u002F Outlook card. Loomira deletes the stored access tokens immediately; assistant tools that use this calendar stop booking until you reconnect.",[57,1484,1485,1486,1491,1492,1497],{},"You can also withdraw access on Microsoft's side at any time. Personal accounts: ",[33,1487,1490],{"href":1488,"rel":1489},"https:\u002F\u002Faccount.live.com\u002Fconsent\u002FManage",[1317],"Apps and services that can access your data",". Work or school accounts: ",[33,1493,1496],{"href":1494,"rel":1495},"https:\u002F\u002Fmyapps.microsoft.com",[1317],"My Apps",", where you open Loomira's entry and revoke its permissions. Remove Loomira there and the connection stops working; disconnect it in the portal as well so the integrations page reflects that.",[1321,1499],{"id":1500},"for-your-microsoft-365-admin",[18,1502,1504],{"id":1503},"for-your-microsoft-365-administrator","For your Microsoft 365 administrator",[11,1506,1507,1508,1511,1512,1515],{},"Many organisations do not let users grant apps access to company data on their own. In that case, Microsoft's consent screen says that an administrator must approve Loomira (or lets you send an approval request), and the connection cannot be completed until that has happened. To approve, an administrator signs in with an administrator account and grants consent for the whole organisation: either by running the Connect step from the portal with that account and ticking ",[61,1509,1510],{},"Consent on behalf of your organization"," on Microsoft's consent screen, or centrally in the Microsoft Entra admin center under ",[61,1513,1514],{},"Enterprise applications → Loomira → Permissions → Grant admin consent",". Afterwards, every user in the organisation can connect their own calendar.",[11,1517,1518],{},"Personal Outlook.com accounts need no administrator: you consent for yourself.",[11,1520,1521],{},"Not supported: Exchange Server on-premises and Exchange mailboxes hosted by a provider other than Microsoft. The integration needs a calendar in Microsoft 365 (Exchange Online) or a personal Outlook.com account.",[18,1523,181],{"id":146},[11,1525,1339,1526,1528],{},[33,1527,190],{"href":189},": what is read and written, that calendar data is never sold, used for advertising or used to train AI models, and that access tokens are stored encrypted in the AWS region eu-central-1 (Frankfurt am Main) and deleted when you disconnect. Microsoft processes your calendar under your own agreement with Microsoft and acts on your instruction; it is not a sub-processor of Loomira.",{"title":157,"searchDepth":158,"depth":158,"links":1530},[1531,1532,1533,1534,1535,1536,1537],{"id":1185,"depth":158,"text":1186},{"id":1209,"depth":158,"text":1210},{"id":1236,"depth":158,"text":1237},{"id":1289,"depth":158,"text":1290},{"id":1298,"depth":158,"text":1299},{"id":1503,"depth":158,"text":1504},{"id":146,"depth":158,"text":181},"Connect Microsoft 365 \u002F Outlook so your assistant checks free times and books appointments during calls: permissions, setup, admin consent, revoking access.",{},"6","\u002Fdocs\u002Foutlook-calendar",{"title":1373,"description":1538},"docs\u002Foutlook-calendar","outlook-calendar","lkf9SQs3T88gVuo4lUC12CbfVHP4ltM7puSGa7VRuRc",{"id":1547,"title":1548,"body":1549,"date":1688,"description":1689,"extension":168,"meta":1690,"navigation":170,"order":1691,"path":1692,"section":1245,"seo":1693,"stem":1694,"translationKey":1695,"updated":177,"__hash__":1696},"docs_en\u002Fdocs\u002Fgoogle-sheets.md","Google Sheets",{"type":8,"value":1550,"toc":1680},[1551,1554,1556,1584,1586,1600,1604,1635,1638,1642,1649,1651,1666,1668],[11,1552,1553],{},"With the Google Sheets integration, Loomira keeps a call log for you: after every call, it adds one row to a spreadsheet in your Google Drive. You connect your Google account once, on Google's own sign-in and consent screen; Loomira never sees your password.",[18,1555,1186],{"id":1185},[54,1557,1558,1572,1578],{},[57,1559,1560,1563,1564,1567,1568,1571],{},[61,1561,1562],{},"Creates one spreadsheet."," When you connect, Loomira creates a spreadsheet called ",[61,1565,1566],{},"Loomira – Calls"," (in German: ",[61,1569,1570],{},"Loomira – Anrufe",") in your Google Drive, with a header row.",[57,1573,1574,1577],{},[61,1575,1576],{},"Adds one row per call."," For every call answered by an assistant with the call log switched on, Loomira adds a row: time, assistant, call status, duration, the caller's phone number (if it was transmitted), and the name, phone number, email address, request and notes the assistant recorded.",[57,1579,1580,1583],{},[61,1581,1582],{},"Only appends."," Loomira never edits or deletes rows. You can sort, filter, share or add columns; new rows keep coming in at the bottom.",[18,1585,1210],{"id":1209},[54,1587,1588,1594],{},[57,1589,1590,1593],{},[61,1591,1592],{},"\"See, edit, create and delete only the specific Google Drive files that you use with this app\"",": so Loomira can create the call-log spreadsheet and add rows to it. Loomira can only open files it created itself and cannot see any other file in your Drive.",[57,1595,1596,1599],{},[61,1597,1598],{},"Your email address",": so the portal shows which Google account is connected.",[18,1601,1603],{"id":1602},"switching-the-call-log-on","Switching the call log on",[610,1605,1606,1614,1624],{},[57,1607,1242,1608,1246,1610,1613],{},[61,1609,1245],{},[61,1611,1612],{},"Connect with Google"," on the Google Sheets card.",[57,1615,1616,1617,1619,1620,1623],{},"Sign in to Google, choose the account, review the permissions and click ",[61,1618,1259],{},". You are returned to the portal; the card shows the account and an ",[61,1621,1622],{},"Open sheet"," link.",[57,1625,1626,1627,1630,1631,1634],{},"Open the assistant whose calls should be logged, go to ",[61,1628,1629],{},"Technical → Integrations"," and switch on ",[61,1632,1633],{},"Call log in Google Sheets",". Save the assistant.",[11,1636,1637],{},"The call log is switched on per assistant, so you choose which assistants' calls appear in the sheet.",[18,1639,1641],{"id":1640},"if-the-spreadsheet-is-deleted","If the spreadsheet is deleted",[11,1643,1644,1645,1648],{},"If the spreadsheet is deleted or Loomira loses access to it, the card shows ",[61,1646,1647],{},"Reconnect required"," and the workspace owners get one email. Reconnect, and Loomira creates a fresh spreadsheet.",[18,1650,1299],{"id":1298},[54,1652,1653,1660],{},[57,1654,1242,1655,1246,1657,1659],{},[61,1656,1245],{},[61,1658,1308],{}," on the Google Sheets card. Loomira deletes the stored access tokens immediately; the spreadsheet stays in your Drive.",[57,1661,1312,1662,1665],{},[33,1663,1318],{"href":1315,"rel":1664},[1317]," in your Google account.",[18,1667,181],{"id":146},[11,1669,1670,1671,1673,1674,1676,1677,1353],{},"How Loomira handles spreadsheet data is set out in section 5 of our ",[33,1672,190],{"href":189},", including ",[33,1675,1346],{"href":1345}," and how it is protected and deleted. Spreadsheet data is never sold, used for advertising or used to train AI models, and access tokens are stored encrypted in the AWS region eu-central-1 (Frankfurt am Main) and deleted when you disconnect. Loomira's use and transfer to any other app of information received from Google APIs will adhere to ",[33,1678,1352],{"href":1350,"rel":1679},[1317],{"title":157,"searchDepth":158,"depth":158,"links":1681},[1682,1683,1684,1685,1686,1687],{"id":1185,"depth":158,"text":1186},{"id":1209,"depth":158,"text":1210},{"id":1602,"depth":158,"text":1603},{"id":1640,"depth":158,"text":1641},{"id":1298,"depth":158,"text":1299},{"id":146,"depth":158,"text":181},"2026-10-19","Log every call in a Google Sheet: what Loomira writes, which permissions it asks for, how to switch the call log on per assistant, and how to disconnect.",{},"7","\u002Fdocs\u002Fgoogle-sheets",{"title":1548,"description":1689},"docs\u002Fgoogle-sheets","google-sheets","ZaAqE7lwlnLjYAta0sHFhmqImUIwZLvJf191-cfUyUY",{"id":1698,"title":36,"body":1699,"date":166,"description":1975,"extension":168,"meta":1976,"navigation":170,"order":1977,"path":35,"section":1978,"seo":1979,"stem":1980,"translationKey":1981,"updated":1982,"__hash__":1983},"docs_en\u002Fdocs\u002Fbilling.md",{"type":8,"value":1700,"toc":1965},[1701,1726,1729,1733,1739,1771,1781,1791,1795,1811,1831,1836,1840,1849,1853,1879,1888,1892,1907,1914,1918,1923,1927,1933,1947,1950,1954],[11,1702,1703,1704,771,1706,775,1708,1710,1711,1714,1715,1718,1719,1722,1723,1725],{},"Loomira is billed by subscription: you choose one of the ",[61,1705,1087],{},[61,1707,1100],{},[61,1709,1114],{}," plans (Enterprise on request), and each plan includes a monthly allowance of call minutes. Minutes beyond that allowance are deducted at your plan's per-minute rate from a prepaid balance you top up in advance: ",[61,1712,1713],{},"€0.12"," on Starter, ",[61,1716,1717],{},"€0.10"," on Pro and ",[61,1720,1721],{},"€0.08"," on Scale. Current prices per plan are on the ",[33,1724,41],{"href":40}," — this article explains the mechanism behind it.",[11,1727,1728],{},"A Loomira plan is a prepaid subscription with a fixed number of included minutes per month; overage isn't automatically charged to your payment method — it's deducted exclusively, at your plan's fixed per-minute rate, from a prepaid balance that you top up yourself.",[18,1730,1732],{"id":1731},"what-plans-are-available","What Plans Are Available?",[11,1734,1735,1736,1738],{},"Every plan includes the phone assistant with its ",[33,1737,127],{"href":126},", appointment booking, transcripts and summaries, unlimited integrations, and hosting in Frankfurt. The plans differ in five things:",[54,1740,1741,1747,1753,1759,1765],{},[57,1742,1743,1746],{},[61,1744,1745],{},"Included minutes"," — how many call minutes per month are included in the flat price,",[57,1748,1749,1752],{},[61,1750,1751],{},"Simultaneous calls"," — how many calls your assistant answers at the same time,",[57,1754,1755,1758],{},[61,1756,1757],{},"Price of an extra minute"," — it falls with every larger plan,",[57,1760,1761,1764],{},[61,1762,1763],{},"Knowledge base capacity"," — how many knowledge sources your workspace can create, and",[57,1766,1767,1770],{},[61,1768,1769],{},"Phone numbers"," — how many numbers Loomira provides for your workspace (see below).",[11,1772,1773,1774,1776,1777,1780],{},"The developer API, the MCP server and webhooks are included from the ",[61,1775,1114],{}," plan up. ",[61,1778,1779],{},"Enterprise"," adds custom minute allowances, SSO, an SLA, and a dedicated account manager — terms on request.",[11,1782,1783,1784,1787,1788,42],{},"WhatsApp is not part of the phone plans: together with a chat for your website it belongs to ",[61,1785,1786],{},"Loomira Chat",", a product of its own that you can book on its own or next to any phone plan (the website chat is still in early access). Prices are on the ",[33,1789,41],{"href":1790},"\u002Fpricing#chat",[18,1792,1794],{"id":1793},"what-do-phone-numbers-cost","What Do Phone Numbers Cost?",[11,1796,1797,1798,1801,1802,1804,1805,1807,1808,1810],{},"Every phone number Loomira provides for you costs ",[61,1799,1800],{},"€4.99"," a month (excl. VAT), billed yearly in advance on annual billing (€59.88 per number). How many numbers Loomira provides depends on your plan: up to ",[61,1803,171],{}," on Starter, up to ",[61,1806,982],{}," on Pro and up to ",[61,1809,343],{}," on Scale; more on request. This maximum is a limit of its own, separate from how many calls your plan answers at the same time.",[54,1812,1813,1819,1825],{},[57,1814,1815,1818],{},[61,1816,1817],{},"Adding:"," a number you order during a billing period is prorated from the order — on the next invoice with monthly billing, at once with annual billing.",[57,1820,1821,1824],{},[61,1822,1823],{},"Releasing:"," when you release a number, its billing ends at once; nothing is refunded for the rest of the period.",[57,1826,1827,1830],{},[61,1828,1829],{},"Own numbers:"," numbers you bring yourself via SIP trunk or import are free of charge and don't count toward the maximum.",[11,1832,1833,1834,42],{},"How to order, import or connect numbers via SIP is described in ",[33,1835,97],{"href":96},[18,1837,1839],{"id":1838},"pay-monthly-or-annually","Pay Monthly or Annually?",[11,1841,1842,1843,1845,1846,1848],{},"Both are possible. With annual billing, each plan has its own, lower monthly price; the annual invoice covers twelve of these months and comes in 20% below the monthly plan on every tier. Current amounts per plan are on the ",[33,1844,41],{"href":40},". Either way, the minute allowance still resets monthly (see below). In both cases you pay in advance via Stripe; all prices are exclusive of VAT. You manage invoices and your payment method yourself at any time via ",[61,1847,468],{}," on the \"Billing & plans\" page in the portal — the button opens the Stripe customer portal.",[18,1850,1852],{"id":1851},"is-there-a-free-trial","Is There a Free Trial?",[11,1854,1855,1856,1859,1860,1863,1864,1867,1868,1871,1872,1874,1875,42],{},"No — instead, a ",[61,1857,1858],{},"voluntary money-back guarantee",": if you have used ",[61,1861,1862],{},"nothing"," within ",[61,1865,1866],{},"14 days"," of your first payment — no call minute, no chat conversation or message — we refund the plan fee you paid ",[61,1869,1870],{},"on request",". Write to ",[33,1873,544],{"href":153}," within that period; refunds are not automatic. Fees for phone numbers are not refunded, and once usage has started, no refund is possible. The claim applies once per customer; the full terms are in § 4 of our ",[33,1876,1878],{"href":1877},"\u002Flegal\u002Fterms","Terms",[11,1880,1881,1882,1885,1886,42],{},"You can set up your assistant immediately after signing up; ",[61,1883,1884],{},"activation"," — that is, answering real calls — requires an active plan. The process is described in ",[33,1887,173],{"href":172},[18,1889,1891],{"id":1890},"what-happens-on-overage","What Happens on Overage?",[11,1893,1894,1895,1898,1899,1902,1903,1906],{},"Your plan's minute allowance resets monthly — even on the annual plan, whose allowance restarts every month rather than accumulating over the year. Once a month's included minutes are used up, your ",[61,1896,1897],{},"prepaid balance"," takes over: every further call minute is deducted from the balance at your plan's rate (€0.12 on Starter, €0.10 on Pro, €0.08 on Scale). If you consistently go over, the next larger plan usually pays off. You can top up a fixed amount — ",[61,1900,1901],{},"€5, €10, €25, or €50"," — or an amount of your own in whole euros from ",[61,1904,1905],{},"€5 to €10,000","; every top-up is credited after confirmed payment via Stripe.",[11,1908,1909,1910,1913],{},"If both your included minutes ",[61,1911,1912],{},"and"," your balance are used up, your assistant stops accepting new calls until you top up or switch to a larger plan. Nothing is ever automatically charged to your card — unexpected additional charges or debt are excluded. The portal warns you in good time when your balance is running low.",[18,1915,1917],{"id":1916},"how-do-i-see-my-usage","How Do I See My Usage?",[11,1919,1920,1921,86],{},"The dashboard in the portal shows the minutes used in the current billing period — measured from your actual calls — as well as your current balance. On the \"Billing & plans\" page, you also see your current plan, subscription status, and renewal date. You'll find individual calls with their duration and history in the call log (see ",[33,1922,221],{"href":137},[18,1924,1926],{"id":1925},"how-do-i-switch-plans-or-cancel","How Do I Switch Plans or Cancel?",[11,1928,1929,1930,1932],{},"Switching to a larger plan is possible at any time — via the plan cards in the portal or via \"Manage subscription.\" For cancellation, the following applies (§ 13 of the ",[33,1931,1878],{"href":1877},"):",[54,1934,1935,1941],{},[57,1936,1937,1940],{},[61,1938,1939],{},"Monthly billing:"," cancellable with one month's notice to the end of the respective contract month.",[57,1942,1943,1946],{},[61,1944,1945],{},"Annual billing:"," cancellable with one month's notice to the end of the respective contract year.",[11,1948,1949],{},"Cancellation can be submitted in text form, or directly through the cancellation feature in the Stripe customer portal.",[18,1951,1953],{"id":1952},"when-does-a-plan-change-take-effect","When Does a Plan Change Take Effect?",[11,1955,1956,1957,1960,1961,1964],{},"Moving to a larger plan (upgrade) and moving from monthly to annual billing take effect ",[61,1958,1959],{},"at once"," and are prorated. Moving to a smaller plan (downgrade) and moving from annual to monthly billing take effect ",[61,1962,1963],{},"at the end of the current billing period",": until then you keep your current plan, and nothing is refunded for the rest of the period.",{"title":157,"searchDepth":158,"depth":158,"links":1966},[1967,1968,1969,1970,1971,1972,1973,1974],{"id":1731,"depth":158,"text":1732},{"id":1793,"depth":158,"text":1794},{"id":1838,"depth":158,"text":1839},{"id":1851,"depth":158,"text":1852},{"id":1890,"depth":158,"text":1891},{"id":1916,"depth":158,"text":1917},{"id":1925,"depth":158,"text":1926},{"id":1952,"depth":158,"text":1953},"Subscription plans with included minutes, extra minutes at your plan's rate from your prepaid balance, and the 14-day money-back guarantee.",{},"8","Billing & Messages",{"title":36,"description":1975},"docs\u002Fbilling","abrechnung","2026-11-01","C3etYIRI9NWYDVpTqi5YO_AqLaWGI3cBhkb3b_cjdZo",{"id":1985,"title":221,"body":1986,"date":166,"description":2113,"extension":168,"meta":2114,"navigation":170,"order":2115,"path":137,"section":1978,"seo":2116,"stem":2117,"translationKey":2118,"updated":177,"__hash__":2119},"docs_en\u002Fdocs\u002Ftranscripts-messages.md",{"type":8,"value":1987,"toc":2106},[1988,1991,1994,1998,2004,2029,2038,2042,2053,2057,2063,2067,2084,2091,2095,2103],[11,1989,1990],{},"After every call, Loomira creates a transcript. You'll find it in the portal's call log, and can also have it delivered as a full transcript by email — so you learn about every call without having to check the portal yourself.",[11,1992,1993],{},"A transcript is the complete conversation history of a call in text form — every utterance from the caller and the assistant, in order. It's created independently of any audio recording: by default, no audio is stored, and the transcript is the record of the call.",[18,1995,1997],{"id":1996},"where-do-i-find-transcripts-in-the-portal","Where Do I Find Transcripts in the Portal?",[11,1999,585,2000,2003],{},[61,2001,2002],{},"\"Calls\""," page lists every conversation in your workspace — filterable by assistant and status (in progress, completed, failed). Clicking a call opens the detail view with:",[54,2005,2006,2011,2017,2023],{},[57,2007,388,2008,2010],{},[61,2009,217],{}," — every conversational turn labeled by role (\"Caller\" \u002F \"Assistant\"),",[57,2012,388,2013,2016],{},[61,2014,2015],{},"key details"," — channel (phone or web call), language, start time, and duration,",[57,2018,388,2019,2022],{},[61,2020,2021],{},"outcome"," — for example, \"A booking was made\" with the booked time, or a completed transfer,",[57,2024,388,2025,2028],{},[61,2026,2027],{},"deliveries"," — which notifications were sent for this call (more on that below).",[11,2030,2031,2032,2035,2036,42],{},"For privacy reasons, the log shows the caller's phone number only ",[61,2033,2034],{},"masked"," (e.g., \"+49 ••• 34 56\") — the number never appears in plain text in the lists. Background on this is under ",[33,2037,181],{"href":145},[18,2039,2041],{"id":2040},"which-calls-appear-in-the-log","Which Calls Appear in the Log?",[11,2043,2044,2045,2048,2049,2052],{},"All of them: traditional phone calls as well as ",[61,2046,2047],{},"web calls"," through the website widget — the channel is shown in the detail view. Calls that are currently ",[61,2050,2051],{},"in progress"," are already listed as such; their transcript fills in once the call ends. The dashboard also shows the most recent calls at a glance, so you don't need to switch to the full list for a daily overview.",[18,2054,2056],{"id":2055},"how-do-i-get-the-transcript-by-email","How Do I Get the Transcript by Email?",[11,2058,2059,2060,2062],{},"You set up email delivery per assistant in the editor (the \"Email\" section, see ",[33,2061,85],{"href":84},"): you enter an address — your own inbox or a shared team inbox, never the caller's — and Loomira sends a full transcript there after every call. A shared team inbox makes sense when several people handle callbacks. Leaving the field blank turns delivery off; the transcript in the portal is still created either way.",[18,2064,2066],{"id":2065},"what-does-delivery-status-mean","What Does Delivery Status Mean?",[11,2068,2069,2070,1035,2073,1035,2076,2079,2080,2083],{},"Every notification sent goes through a traceable status: ",[61,2071,2072],{},"Pending",[61,2074,2075],{},"Sent",[61,2077,2078],{},"Delivered"," — or ",[61,2081,2082],{},"Failed",", if a message didn't reach its destination. This way, it stays verifiable per call whether the transcript actually arrived, rather than just assuming it did.",[11,2085,2086,2087,2090],{},"Besides emails, a call's delivery log can also show ",[61,2088,2089],{},"SMS"," deliveries — for example, confirmations sent to callers where the conversation flow sends them. Both channels use the same status display.",[18,2092,2094],{"id":2093},"how-long-are-transcripts-kept","How Long Are Transcripts Kept?",[11,2096,2097,2098,2100,2101,42],{},"Transcripts follow the same retention rules as other call data: by default, they're anonymized ",[61,2099,239],{}," after the call. Details on retention, on different periods for your workspace, and on early deletion at a data subject's request are under ",[33,2102,181],{"href":145},[11,2104,2105],{},"Keep in mind that transcripts delivered by email contain personal data — treat the recipient inbox accordingly (access protection, no forwarding to unauthorized parties). The email copy in your inbox is your responsibility and isn't covered by Loomira's 30-day anonymization.",{"title":157,"searchDepth":158,"depth":158,"links":2107},[2108,2109,2110,2111,2112],{"id":1996,"depth":158,"text":1997},{"id":2040,"depth":158,"text":2041},{"id":2055,"depth":158,"text":2056},{"id":2065,"depth":158,"text":2066},{"id":2093,"depth":158,"text":2094},"Where to find call transcripts in the call log, how transcript emails are delivered, and what delivery status means.",{},"9",{"title":221,"description":2113},"docs\u002Ftranscripts-messages","transkripte-nachrichten","BQk7hAnMcC0z2DPp483zDTcUHmUSjSTfpiM4cOL5bGk",{"id":1372,"title":1373,"body":2121,"date":1363,"description":1538,"extension":168,"meta":2248,"navigation":170,"order":1540,"path":1541,"section":1245,"seo":2249,"stem":1543,"translationKey":1544,"updated":177,"__hash__":1545},{"type":8,"value":2122,"toc":2239},[2123,2125,2127,2141,2143,2145,2163,2165,2193,2195,2197,2201,2203,2219,2221,2223,2229,2231,2233,2235],[11,2124,1378],{},[18,2126,1186],{"id":1185},[54,2128,2129,2133,2137],{},[57,2130,2131,1194],{},[61,2132,1193],{},[57,2134,2135,1200],{},[61,2136,1199],{},[57,2138,2139,1206],{},[61,2140,1205],{},[18,2142,1210],{"id":1209},[11,2144,1399],{},[54,2146,2147,2151,2155,2159],{},[57,2148,2149,1407],{},[61,2150,1406],{},[57,2152,2153,1413],{},[61,2154,1412],{},[57,2156,2157,1419],{},[61,2158,1418],{},[57,2160,2161,1425],{},[61,2162,1424],{},[18,2164,1237],{"id":1236},[610,2166,2167,2173,2175,2181,2191],{},[57,2168,1242,2169,1246,2171,1436],{},[61,2170,1245],{},[61,2172,1249],{},[57,2174,1439],{},[57,2176,1442,2177,1260,2179,1448],{},[61,2178,1445],{},[61,2180,1263],{},[57,2182,1266,2183,1270,2185,1273,2187,1277,2189,42],{},[61,2184,1269],{},[33,2186,85],{"href":84},[61,2188,1276],{},[61,2190,1280],{},[57,2192,1461],{},[11,2194,1464],{},[18,2196,1290],{"id":1289},[11,2198,1469,2199,86],{},[33,2200,221],{"href":137},[18,2202,1299],{"id":1298},[54,2204,2205,2211],{},[57,2206,1242,2207,1246,2209,1482],{},[61,2208,1245],{},[61,2210,1308],{},[57,2212,1485,2213,1491,2216,1497],{},[33,2214,1490],{"href":1488,"rel":2215},[1317],[33,2217,1496],{"href":1494,"rel":2218},[1317],[1321,2220],{"id":1500},[18,2222,1504],{"id":1503},[11,2224,1507,2225,1511,2227,1515],{},[61,2226,1510],{},[61,2228,1514],{},[11,2230,1518],{},[11,2232,1521],{},[18,2234,181],{"id":146},[11,2236,1339,2237,1528],{},[33,2238,190],{"href":189},{"title":157,"searchDepth":158,"depth":158,"links":2240},[2241,2242,2243,2244,2245,2246,2247],{"id":1185,"depth":158,"text":1186},{"id":1209,"depth":158,"text":1210},{"id":1236,"depth":158,"text":1237},{"id":1289,"depth":158,"text":1290},{"id":1298,"depth":158,"text":1299},{"id":1503,"depth":158,"text":1504},{"id":146,"depth":158,"text":181},{},{"title":1373,"description":1538},1793641052640]