Your hands belong to your patients. Not to the phone.

No. Loomira handles organisational tasks only: booking, rescheduling and cancelling appointments and answering questions about opening hours, procedures and required documents. Questions about symptoms or treatment are passed to your team as a callback request.

General questions – such as which documents to bring to the first appointment or how long a prescription is valid – Loomira answers from the information you add to the knowledge base. Checking a specific prescription stays with your team.

Patient calls can contain health data under Art. 9 GDPR; physiotherapists are subject to professional secrecy under Section 203 of the German Criminal Code. Data is hosted and stored on servers in the EU (Frankfurt); speech synthesis (ElevenLabs) currently runs on a global endpoint under EU standard contractual clauses — see the sub-processor list for details. Call audio is not stored permanently, and caller numbers are stored only as a salted hash. We sign a data processing agreement (DPA) under Art. 28 GDPR; please also align the deployment with your data protection officer. At the start of each call, callers are told they are speaking with an AI system, as Art. 50 of the EU AI Act requires.

Loomira records them as a structured callback request with name, number and concern. Your team finds them in the Loomira portal and, if you like, by email – and can call back purposefully instead of listening to voicemail.